Identify the difficulty
State your organisation, the screen concerned and when the issue occurred. Specify whether it affects only your access or several users, without attempting to change their permissions.
YOUR ORGANISATION
Sourcing Force user support.
Move your request forward.
Already using Sourcing Force? Start by describing your difficulty, then send it to the support contact provided by your organisation. If you cannot find that contact, the switchboard can direct you.
Existing users · Guidance and support
SUPPORT
- Identify
- Document
- Transfer
Sourcing Force + Buy Made Easy
Find the right support contact.
A user request should identify the screen, stage concerned and consequences for the work in progress.
Sourcing Force support helps users work with the portal that centralises one-off purchasing.
Commercial questions about outsourced operations are directed to the Buy Made Easy team, the single supplier for the relevant scope.
The starting point
Sourcing Force user support: choose the right starting point.
A usage question, missing access and supplier follow-up need different contacts. First explain what you were trying to do and what prevents you from continuing. Your internal contact can check your company’s rules and access rights.
Following a class C procurement operation can involve several teams. Use the reference your contacts already know to avoid parallel requests. If a BME service is involved, specify the associated operational scope.
Information that matters
Sourcing Force support: qualify a request.
Describe the steps
Explain the task, actions taken, expected result and message observed. A short, reproducible description helps clarify the situation.
Limit attachments
Attach only necessary information. Mask sensitive data in screenshots and never send a password, login code or technical secret.
A clear workflow
Get useful user support.
Information moves between teams. Responsibilities stay clear.
- 01
Identify
Distinguish access, usage, an application issue and operational follow-up.
- 02
Document
Gather context and a useful reference with only the necessary data.
- 03
Transfer
Use the usual channel agreed with your organisation and refer to existing exchanges.
- 04
Track
Keep the request reference and check the result with the person handling it.
The client's ERP / S2PSystem of record for rules, approvals, commitments and orders.
A preparation checklist
Direct the question to the right contact.
| Situation | First contact | Useful information |
|---|---|---|
| Access or permissions | Internal contact | Organisation and role |
| Question about an action | Usual support contact | Steps and expected result |
| Supplier follow-up | Team responsible for the operation | Request reference |
| Usual contact unavailable | Sourcing Force switchboard | Organisation and nature of the need |
A practical scope
Contact Sourcing Force user support.
For a usage question, email support@sourcing-force.com. State your company, the screen concerned and the steps leading to the issue. Avoid attaching passwords or sensitive data.
Your initial scope
Keep the context until resolution.
When asked for additional information, reply in the same exchange with the requested details. Describe what has changed since the initial report. Before repeating an ordering action, clarify the status of the existing operation to avoid duplication.
Sourcing Force is the application; BME handles assigned services. Your ERP/S2P remains authoritative for rules, approvals, commitments and orders. This division helps distinguish a usage difficulty from a business decision or supplier follow-up concerning class C procurement.
Prepare your project
Implementation questions.
What if I can no longer find my support contact?
Ask your internal contact first. Otherwise, use the Sourcing Force switchboard or general contact email to be directed to the right person, specifying your organisation.
What information should I provide about a user incident?
Describe the task, steps, expected result and observed result. Add the time and a useful reference, limiting sensitive data.
Does this page register a support ticket?
This page directs you to your usual channel and general contact details. It does not create a ticket. Keep the reference provided by the person handling your request.