Meeting the need
Compare what was requested, confirmed and received. A useful assessment identifies the item or service and the operational consequences of any discrepancy.
THE SOURCING FORCE WORKFLOW
Supplier performance evaluation.
Facts before judgement.
An incident, successful delivery or difficult exchange makes sense in context. Define criteria useful to procurement decisions, then compare observations over a common period.
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AN EXPLAINABLE ASSESSMENT
- Shared criteria
- Observed facts
- Decisions & follow-up
Sourcing Force + Buy Made Easy
Evaluate suppliers used occasionally.
An infrequent service can have a major impact on a site; its evaluation should not rely on one user's memory.
Sourcing Force centralises feedback on one-off purchases to inform future choices and track discrepancies.
Buy Made Easy uses this tracking in its role as single supplier to manage supplier discussions and corrective actions.
The starting point
Supplier evaluation connected to your decisions.
Supplier evaluation examines a relationship using defined criteria and observed facts. It prepares a decision: continue the workflow, clarify a discrepancy, organise corrective action or consider another source. Its value depends on the quality of the observations.
A class C supplier may have completed only one transaction during the period. This low frequency calls for careful consideration of context. Distinguish an isolated incident, the criticality of the service and a trend supported by several observations.
Information that matters
Supplier evaluation: criteria you can use.
Processing quality
Examine whether the offer is complete, responses are clear and ordering information is available. Centralised, recorded discussions provide context for this review.
Reliable tracking
Choose a common period and definitions. Organise Sourcing Force's custom dashboards and KPIs around the data and decisions within the tracked scope.
A clear workflow
Track gaps in supplier performance.
Information moves between teams. Responsibilities stay clear.
- 01
Choose
Select a few criteria directly related to the decisions to make and the criticality of the need.
- 02
Document
Gather facts, dates, the relevant file and available supporting information.
- 03
Review
Put observations in context with the period, volume and operational circumstances.
- 04
Act
Define an action, an owner and the next relationship review.
The client's ERP / S2PSystem of record for rules, approvals, commitments and orders.
A preparation checklist
Build a useful framework with clear distinctions.
| Possible criterion | Fact to observe | Context to retain |
|---|---|---|
| Fit with the need | Item or deliverable received | Specifications and requested changes |
| Lead time | Agreed date and actual date | Urgency, availability and agreed adjustments |
| Supplier response | Question asked and answer given | Required documents and contacts |
| Handling a discrepancy | Agreed action and follow-up | Responsibilities and file scope |
A practical scope
Connect the assessment with tracked information.
Sourcing Force centralises and records supplier discussions and provides custom dashboards and KPIs. This information helps procurement teams assess the tracked scope. Your organisation defines the evaluation criteria and decisions.
Your initial scope
Start with a short checklist and real files.
Choose a purchasing category and a sufficiently representative period. Compare a straightforward file with one requiring several interventions. This checks whether your criteria actually distinguish situations rather than producing a general assessment that is difficult to use.
Master data management answers a different question: having the identity, contacts and useful information available. Evaluation concerns what happened and which decisions to make. Connect the two approaches while keeping their purposes distinct.
For class C suppliers, a proportionate review can start with the most sensitive needs. Procurement and business owners should share definitions before comparing sites, categories or periods.
Sourcing Force provides communication and tracking context. Your ERP/S2P retains control over rules, approvals, commitments and orders. If operations are assigned to BME, their scope is defined separately: the service does not replace your organisation's criteria and decisions.
Prepare your project
Implementation questions.
Should every supplier be evaluated in the same way?
No. Criteria should reflect the type of need, its criticality and available observations. A one-off service and frequent deliveries provide different levels of evidence.
Does a KPI alone constitute an evaluation?
It provides defined information about a scope. Interpreting it requires context, a period and a decision to prepare. Teams remain responsible for that interpretation.
How should we handle a disputed observation?
Connect it with the relevant file and communications. Clarify the facts and outstanding questions before drawing conclusions or comparing it with other situations.
Your next step
Make room
for the purchases that matter.
Let's discuss your class C purchases and how your organisation works.
Request your free assessment.
New content
Practical guides to explore
Four best practices for supplier evaluation
A practical method to use evidence, proportional criteria, dialogue and tracked actions, with controls, metrics, ownership and implementation steps.